FAQ.

FAQ.

1.Can you support custom embroidery fabrics or revisions?

 

We support customized embroidery fabrics and revisions services. Please provide us with your specific requirements (such as design, size, fabric composition, etc.), and we will provide you with a detailed quotation and production time.

 

2.What is the minimum order quantity for fabrics?

 

If the fabric products in stockthere is no minimum order quantity. For standard embroidery designs, the minimum order is 100 yards. For special or complex processes, the minimum order will be determined based on the specific requirements.

 

3.Can I see a sample before ordering? How long does it take?

 

Of course, we are happy to provide you with samples for reference if we have stock.It takes 1-2 days. If there is no stock, we need to arrange for sampling making, which takes 5-7 days.

 

4.What is the delivery time for fabrics?

 

After receiving your order, we can ship it to you within 1-2 days at the earliest if there is stock. For ordinary embroidery orders, if the quantity exceeds 300 yards, the delivery time is estimated to be 15-20 days; The complex process depends on the specific situation.

 

5.What after-sales service can be provided?

 

After you place an order, we will provide you with professional after-sales service. If you have any questions or need help, please feel free to contact us. We are committed to ensuring that your shopping experience is pleasant and worry-free.

 

6.Where is your original embroidery fabric produced place

Guangzhou city, Guangdong Province , China

 

7.Can you provide a quality inspection report?

 

Before the goods are shipped, our warehouse will have professional quality inspectors conduct strict inspections on the fabrics and issue you a detailed quality inspection report to ensure that the product quality meets the standards. We are committed to providing you with the best quality products and services.

 

 

8.Can you provide more specific fabric information?

Please let us know the style you have chosen and we will send you the detailed information of the fabric.

 

9.What is your return policy?

 

If we confirm that the fabric has serious quality problems and cannot be used normally, we will provide you with a return service. Please rest assured that we are committed to protecting your rights and satisfaction.

 

10.What if the item I ordered is out of stock?

 

If the product is temporarily out of stock, we will arrange for the factory to produce it immediately after receiving your order. Thank you for your understanding and support!

 

11.Can you provide us with a product catalogue?

Of course, please leave your email and the craft or style you are interested in, and we will send the product catalog to your email later.

 

12.What kind of packaging do you provide?

We offer two types of packaging: by carton packaging and by roll packaging.

 

13.What payment options do you offer?

We provide payment methods such as bank payment, T/T, paypal, credit card, WeChat, Alipay, etc.

 

14.Is there any logistics method to choose?

We can provide UPS, Fedex, EMS, TNT logistics methods for your choice.